We answer WhatsApp messages within two hours. Email within twenty-four. Phone calls pick up on the third ring. No call centres, no scripts — just our team in Arusha.
We are a team of four in an office on Old Moshi Road, five minutes from central Arusha. We pick up the phone ourselves. We answer the emails ourselves. When you message, you get a person.
Send us a message. We'll reply within one working day.
Within two hours on WhatsApp during working hours. Within twenty-four hours by email, any day of the week.
WhatsApp, yes — our team rotates weekend shifts. Office phone lines are closed Sundays, but we pick up urgent emails.
Yes. Our Arusha office is open Monday to Saturday. We love meeting travellers in person — tea, bitings, no appointment needed. Just message first so we know you're coming.
Yes. We have agent rates for accredited travel agents, IATA members, and DMCs. Email james@ for our agent pack.
WhatsApp. We respond fastest there, and it works equally well from anywhere in the world without international call charges.
If you already know what kind of trip you want, our enquiry form takes about five minutes and gives our team enough to draft a first proposal.
